Refund & Returns Policy

Last updated: 27 July 2026

This policy explains how refunds work for the different types of products and services offered by DataKortex — digital products, consulting/training, and third-party courses. Please read the section relevant to what you've purchased.

1. Digital Products (Dashboard Templates & Predictive Tools)

Our digital products — including Power BI dashboard templates and predictive scoring tool access keys — are delivered to you immediately upon purchase, either as a direct file download or an access key sent by email.

Important: By purchasing a digital product, you agree to immediate delivery and expressly waive your statutory 14-day right of withdrawal. Under EU consumer law, the right to cancel a purchase within 14 days does not apply once you have consented to immediate delivery of digital content and acknowledged that you lose your right of withdrawal as a result. This consent is confirmed at checkout.

Because of this, we are generally unable to offer refunds once a digital product has been delivered or an access key has been issued, except in the following cases:

  • Technical fault: the file is corrupted, does not open, or the access key does not function as described
  • Wrong product delivered: you received a different product or access key than the one you purchased
  • Duplicate purchase: you were accidentally charged twice for the same product

If any of the above applies, contact us within 14 days of purchase (see Section 4) and we will resolve it — either by fixing the issue, providing the correct product, or issuing a refund.

Predictive Tool Access Keys Specifically

Since access keys are consumed on use (each use deducts from your remaining balance), we cannot refund keys that have already been partially or fully used, except where a technical fault on our end caused the use to fail without returning a valid result.

2. Consulting & Training Services

Consulting engagements and team training sessions are scoped and agreed individually with each client before work begins. Cancellation and refund terms for these services are set out in the specific agreement or quote provided for your engagement, rather than a fixed policy here.

As a general principle: if you need to cancel or reschedule a booked session, please contact us as early as possible. We aim to be reasonable and will always try to find a fair solution — full prepayment does not mean no flexibility if plans change.

3. Published Courses (Udemy)

Our video courses are hosted and sold directly through Udemy, not through DataKortex's own checkout. Refunds for these courses are handled entirely by Udemy, according to Udemy's own refund policy (generally, a refund window of a limited number of days after purchase, subject to their terms). We are not able to process refunds for Udemy course purchases directly — please contact Udemy support instead.

4. How to Request a Refund

If you believe you're entitled to a refund under Section 1 or 2 above, contact us with your order number and a description of the issue via our contact page. We aim to respond within 2 business days.

5. Contact

Questions about this policy can be directed to us via our contact page.